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Flexible, Manageable CRM & All-Inclusive Service

Microsoft Dynamics 365 combines the CRM industry's best practices in marketing, sales, and service with Microsoft's distinctive familiarity and functionality, including full integration with Outlook and Office 365. SYNACT offers dependable, scalable support for the life of our relationship with you because we understand your need to focus on core business objectives.

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Why CRM?

MAKING THE MOST OF YOUR CUSTOMER RELATIONSHIPS

Every business needs to manage customer relationships. CRM through Microsoft Dynamics 365 supports the three basic steps necessary in any business model: finding, enhancing, and retaining relationships. Attracting a customer is one thing; cultivating their loyalty is another. To do both, you must understand your relationships intimately. Knowledge is power and CRM delivers.

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Why SaaS?

PREDICTING COST OF OWNERSHIP WITH SOFTWARE AS A SERVICE

Many businesses aren’t interested in managing the IT infrastructure required to implement CRM. Many others are looking for a way to ensure timely upgrades and affordable tweaks to their CRM platform, especially as their business needs change. And, all businesses are concerned about the up-front and ongoing budget requirements of implementing and supporting fully-customized CRM.

SYNACT offers Microsoft Dynamics 365 in a Software as a Service (SaaS) subscription model. For little more than the monthly cost of each user’s cell phone, your team can customize Microsoft Dynamics 365 according to your business requirements, complete with data migration, reporting, training, and ongoing support. Email us to learn more about the unparalleled service we can provide for you and your team.

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Why SYNACT?

BUILDING CRM WITH YOUR CORE STRATEGIES IN MIND

We don’t sell software. We innovate solutions that evolve as your business needs change. CRM’s effectiveness depends on a deep knowledge of the activities that drive your business, whether in sales, customer service, or operations. We sleuth out those essential activities to ensure that CRM is automating processes when possible and supporting people when necessary.

We don’t take orders. We don’t rely on you to tell us how to configure and customize the platform. Instead, we become intimately involved with you and your team to map out key internal processes so we can best determine how to track and automate the most important elements of your business.

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Design

We ask the tough questions about your business because CRM isn’t about fields on a form; it’s about creating sustainable revenue growth.


Training

We offer unlimited training, facilitated by real people, who adjust to different learning styles.


Support

Your needs will change. Your team will change. Technology will change. We support you every step of the way, and it’s all included in your subscription.


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Contact SYNACT to learn more about CRM!

Have a CRM expert help you evaluate your needs and estimate your investment. Reach out to us using the form below.

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We deliver a customized CRM solution to fit YOUR business.

Expert, Modular Design

See the information you need, presented as you need it. After a discovery and planning process, we customize the fields, forms, reports, dashboards, and workflows to help you get the most out of your CRM solution. Learn more today.

Testimonials

"Love the CRM – the best SBC investment ever! It is very user friendly, a breeze compared to other software I’ve used."

Cindy DeVoldre, Small Business Council of Rochester

Our Clients

Acurlite leverages the power of CRM's sales automation tool to manage skylight estimates, then tracks the production of skylights from engineering to delivery.

Connover Packaging's sales team uses a custom pricing configurator built in D365 to model various scenarios for internal approval before presenting quotes to customers.

ESUI worked with SYNACT to develop a custom payment tracking tool within CRM to better manage the profitability of their lighting projects.

To round out D365's comprehensive sales app, Integron needed to automate use of an Excel-based forecasting tool. SYNACT built a custom web app that allows users to export core data to Excel for modeling, then reimport to D365 without saving files locally, all by clicking a single button. Data is then displayed in D365 using dashboards.

As an organization driven by member engagement, the SBC leverages D365 to manage members, renewals, and participation. When a member attends an SBC event or sponsors a philanthropy, a participation value is assigned, giving the SBC an easy way to score engagement and predict member behaviors.

... and you?