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Customized dashboards and other reporting allow you to make key business decisions in an instant, without having to spend valuable time doing your own research or taking a team member away from his or her primary responsibilities. Meet your goals, identify trends and potential areas of growth. Evaluate your sales and marketing efforts to ensure you’re ​achieving the ROI you expected. Keep an eye on the company as a whole, eliminating miscommunication between departments. Do all this from your office, at home, using your smartphone or tablet. Implementing CRM through Microsoft Dynamics 365 with SYNACT will ensure your entire team is on the same page, working toward generating more revenue. Ultimately, CRM’s positive impact on your bottom line will overshadow the business expense!


SYNACT’s pricing model offers the most predictable cost of ownership available in the CRM marketplace. Because all native customizations are included in the monthly subscription, you can rest easy knowing you won’t be surprised by new budgetary requests. Furthermore, the simplicity of a user-based licensing model allows for easy scalability, both up and down, as your needs change. And, because SYNACT offers long term contractual relationships, you don’t have to worry about absorbing frequent industry price changes. ​


Partnering with SYNACT to implement CRM through Microsoft Dynamics 365 eliminates your role in managing the infrastructure required to deploy a complex relational database. An on-premise installation of Microsoft Dynamics CRM requires a combination of CRM, SQL and Active Directory servers be kept up to date with the most current software released by Microsoft. In SYNACT’s partner-hosted environment, we deploy state-of-the-art hardware and software requirements in a data center powered by the Concerto Cloud, further relieving your responsibility for data security and software availability. Additionally, SYNACT’s all-inclusive service model means you won’t have to field requests for technical changes or answer day-to-day usage questions. End users come directly to SYNACT’s customer service team, giving you the opportunity to focus on your organization’s broader technology concerns.


The way customers interact with businesses has fundamentally changed. Today’s customers are connected via mobile devices, plugged into their social network, and doing their own research. Your sales team must adapt to the new customer journey—building deeper relationships with customers and personalizing every interaction. With the sales force automation tools in Microsoft Dynamics 365, sales teams can sell more effectively in this new era. By providing the essential insight, guidance, and tools that salespeople need, you can focus on the right customers and priorities, win faster by collaborating with colleagues, and build a trusted relationship with customers through personalized and relevant engagements.

SYNACT makes using CRM through Microsoft Dynamics 365 even easier by customizing a unique platform that works the way you do.


The world is changing, and this impacts how companies need to engage. Customers now are 57 percent through the buying cycle before they even involve you. When the customer does reach out, marketers—now more than ever—must be there every step of the way.

Microsoft Dynamics 365 offers a marketing solution that enables your team to plan, execute, and measure campaigns across channels, from start to finish, to bring your marketing vision to life. You can engage customers one to one across channels, build your sales pipeline, and demonstrate the impact of your marketing investments—in real time. From now own, the time and resources poured into marketing can be quantified and qualified, so you can link your strategies and tactics to revenue and better understand the effectiveness of your campaigns.


Contact SYNACT to learn more!

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